Operations
One thread per customer, not six apps.
Texts on your personal phone, email on the office computer, Facebook messages nobody has checked since March. When someone asks whether anyone ever got back to Dana, nobody in the room can answer.
What it does
Texts, emails, calls, and Facebook messages in one place your whole crew can see.
- Every channel in one thread
- Text, email, web form, Facebook and Instagram messages — stacked in order under the person who sent them.
- Your crew sees the same screen you do
- The office and the truck work from one inbox, so the answer to “did anyone call them back” is on the screen instead of in someone's memory.
- The history stays with the business
- When a tech leaves, two years of customer conversation does not leave in their phone.
- Assign it, or mark it done
- Every conversation is somebody's, or it's finished. Nothing sits in the middle, which is where leads go to die.
How it works
- 01
Connect the channels
Phone, email, website forms, and social. Half a day, no downtime.
- 02
Bring the contacts across
From wherever they live now, so old conversations attach to the right person.
- 03
Decide who sees what
Techs see their jobs, the office sees everything. Set once, changed any time.
- 04
One training session, recorded
Forty-five minutes with the crew. The recording is how you onboard the next hire.
What you get
- Text, email, web form, Facebook and Instagram connected
- Shared inbox with assignment and done states
- Mobile app for the crew
- Saved replies for the questions you answer weekly
- One training session, recorded and yours to keep
Pairs with
Each of these is useful alone. They're worth more together — one system, one inbox, one record of the customer.
- Missed call text backEvery missed call gets an instant text, so the lead stays with you instead of the next contractor.
- Business phoneA dedicated business number on the phone you already carry, so work calls stay separate.
- Automatic follow-upNew leads get timed texts and emails until they book, even on your busiest weeks.
Ready to build a business that never stops working?
Let's build something your competitors can't copy. No pressure, no obligation — just a real conversation about your business.