SMS & Messaging Terms

These terms apply to text messages sent by Luxen Digital, and are the template we deploy with the messaging features we build for clients — missed-call text-back, appointment reminders, follow-up, and review requests.

Consent

We send text messages only to people who have given prior express consent — by giving us a mobile number and agreeing to be contacted by text, or by texting us first. Consent to receive marketing texts is never a condition of purchasing anything.

What we send and how often

• Conversational replies when you contact us or we miss your call.
• Appointment confirmations and reminders.
• Occasional updates about your project or account.
• Message frequency varies with your activity and is typically a few messages per month.

How to stop

Reply STOP to any message to opt out, and you will receive one confirmation and nothing further. Reply HELP for assistance, or contact us using the details below. Opting out of marketing texts does not stop transactional messages you have asked for.

Costs and carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages, and delivery is not guaranteed on every network.

Your information

Mobile numbers collected for messaging are used to deliver these messages and are not sold. No mobile information is shared with third parties or affiliates for their own marketing or promotional purposes.

Contact

team@luxendigital.com · +1 858-223-9635