Privacy Policy

This policy explains what Luxen Digital ("we", "us") collects when you use luxendigital.com, why we collect it, and the choices you have. It applies to this website and to the booking and contact tools we run on it.

Information we collect

• Information you give us directly — your name, business name, email address, phone number, and anything you type into a contact form, booking form, or chat widget.
• Information collected automatically — IP address, browser and device type, pages viewed, referring page, and similar analytics data, gathered through cookies and comparable technologies.
• Information from our service providers — scheduling, CRM, and communications platforms that process submissions on our behalf.

How we use it

• To respond to your enquiry, schedule a call, and provide the services you request.
• To send service messages about work in progress, and marketing messages where you have opted in.
• To operate, secure, and improve the website.
• To meet legal, tax, and accounting obligations.

How we share it

We do not sell your personal information. We share it with vendors who process it for us — hosting, CRM, scheduling, email and SMS delivery, analytics — under contracts limiting their use to providing those services. We may also disclose information where required by law, or in connection with a merger or sale of the business.

Cookies and tracking

We use cookies and similar technologies to keep the site working, measure traffic, and understand which pages lead to enquiries. Most browsers let you refuse or delete cookies; parts of the site may not work as intended if you do.

Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request its correction or deletion, request a copy in a portable format, opt out of marketing messages, and opt out of the sale or sharing of personal information. California residents have these rights under the CCPA as amended by the CPRA, including the right not to be discriminated against for exercising them. Residents of other states with comprehensive privacy laws have comparable rights.

To make a request, email team@luxendigital.com or call +1 858-223-9635. We will verify your identity before acting, and we will not charge you for a reasonable request.

Retention and security

We keep personal information for as long as needed to provide our services and to meet legal obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards, though no method of transmission or storage is completely secure.

Children

This site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes and contact

We will post any changes on this page and update the date above. Questions about this policy can go to team@luxendigital.com or +1 858-223-9635.